![]() ![]() Check that your headset is defaulted as the audio device for your phone or computer.My phone does not find the headset during a call or while listening to music. ![]() You must change this setting to your headphones for them to start working again. Your headset sets itself as the default audio device on your phone or computer.The other headphones I have connected do not work now. You should check with the devices manufacturer. Your phone, tablet, or computer may not support call control functionality.If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed.You can check that your softphone software is supported by going to the following website:.The headset control buttons do not work when I use softphone. You can check if lowering the headsets volume over softphone causes the distortion to disappear.You can check if lowering the headsets volume causes the distortion to disappear.The sound in my headset is distorted or I can hear and echo. If you use a Plantronics headset with the BT600 you will want to update both the BT600 and the headset. To do so you'll need the headset plugged into the computer via USB. You'll want to see whatever device you want to be updated on the this screen. Check that your boom microphone is aligned correctly with your mouth. Open the application, and click the 'Notifications' tab on the top of the window. ![]()
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